GHENTSOME GUARANTEE

HI THERE GHENTSOME

You are about to make an excellent choice ordering your favourite Ghentsome item. All of our brand items are designed in Belgium, made with care and equal elegant & playful fashion for positive, passionate and self-confident people. With a new Ghentsome item you will definitely charm others by your mysterious attitude. Did you know that Ghentsome clothes are an excellent way to get in touch with people as well? You will discover soon enough during your Ghentsome journey...
 

GOOD AGREEMENTS MAKE GHENTSOME DEALS


These conditions are based on mutual trust, authentic relationships and clear agreements. This agreement is intented to maintain a mutual 'excitement' during and after your purchase between Ghentsome as a brand-retailer and you as a customer. You conclude these terms with the Ghentsome VOF, or more clearly with Sofie Vispoel and Miguel Van Slycke as owners of this brand. Making you a 100% satisfied, that is what we are aiming for. No need to read the fine print: we like to be as open and transparent as possible in the terms and conditions below.
 

1.    OUR GHENTSOME GUARANTEE


We are a sustainable clothing & lifestyle brand for people who reflect their Ghentsome ‘passionality’ through their daily clothing and style. Our brand stands for elegant & fun-to-wear fashion for positive, passionate and self-confident people who charm others by their mysterious & flirty attitude. Ghentsome clothes are an excellent way to get in touch!

2.    FAIR WEAR


The last months, there were global climates strikes happening across the world. It seems we are now all more aware of our climate and ecological crisis than ever before. Ghentsome believes in a 'Fashion Revolution'. A fashion industry in which people buy clothes they will care for and treasure for life. Therefore, Ghentsome favours organic and recycled materials. Our products are selected with the greatest care. Our tshirts are 100 % organic and our sweaters and hoodies an excellent combination of organic cotton and recycled polyester from processed PET-bottles. All Ghentsome clothes are certified by the biggest labels (GOTS, OEKO-tex & Fair Wear). All suppliers meet the most stringent safety criteria and are chosen based on their compliance with commitment to the Fair-Wear Foundation.

3.    GHENTSOME PRODUCTS ARE MADE TO LAST


It’s up to you to choose how to wear it! Ghentsome is dedicated to ethical standards, authenticity and environmental sustainability.  We go a 100% for an environmentally conscious approach. We love to keep our collection up to date with designs that suit the new trends and seasonal colours, without betraying our core values: elegant, fun-to-wear, sustainable and durable.

Why we care? Well, here are 5 of our main reasons to buy organic & recycled apparel and accessories:

  • Protect the oceans from microfiber pollution

  • Protect the rights of the cotton farmers

  • Conserve global water and energy resources

  • Reduce your exposure to hazardous insecticides and pesticides

  • Help keep the food supply pesticide-free.
     

4.    DARE TO REDUCE OUR ECOLOGICAL FOOTPRINT BY GROUP ORDERING


With our carbon footprint in mind, we have chosen a well-considered but adventurous alternative that will significantly reduce our ecological footprint. We have decided not to keep large stocks that potentially remain over and thus eventually need to be destroyed. By combining all orders, we also avoid the need to send a deliverer out with a single parcel every day. We do not doubt that our Ghentsome products are wanted... but the perfect fit, the right colour, your preferred design... We leave that choice up to you! Once a month, we organise a large group order which we deliver as soon as possible in an ecologically responsible way.

5.    FAIR PRICES


We will always focus on sustainabilty & quality and you will always get the right price. We want to inform you as clearly as possible about our pricing policy. All our mentioned prices are expressed in euro (€), per piece. Ghentsome VOF is exempt from VAT. Your shipping costs are not included and clearly indicated separately. When placing an order, the current prices and actions mentioned at the time of ordering always apply.  We make great effort to display our website information as correctly as possible, but it is still possible that our information is incomplete or not up to date.  Ghentsome is not liable for typos, material- or printing errors. We have the right to change and correct our prices at any time without prior notice and no claim can be made for a refund of price differences.

6.    BECOME A GHENTSOME MEMBER


Officially a grown-up adult? At least 18 years old? Perfect! You can now make unconditionally Ghentsome purchases for yourself, your loved ones or that specific person you want to start a conversation with ;-) When you confirm your order with us, you agree on all our conditions to make a Ghentsome deal!

7.    GHENTSOME ITEMS LIKE A QUICK RETURN


Does another colour suits you better? Makes another style feel you more confident or does our product not entirely meet your expectations? We are always looking for a suitable solution! You get a fair right of returning your items within 14 calendar days from the day following the delivery date. On our side we love fair customers who return goods in their original packaging. Given the correct pricing, the fact that we don’t have those extensive fast fashion margins and mainly because we want to limit our ecological footprint through all returns, we ask you to pay the shipping costs to return your items.
 

8.    FAIR SHIPPING RATES

The cost for delivery and shipping is NOT included in our product price. To receive your long awaited order at home in Belgium, you pay a fixed amount of € 6,95. As soon as we receive your parcel, we will deliver it to Bpost in 1 to 3 working days. The parcel has a tracking code with which you can track the current status of your order. Ghentsome customers often live in Ghent city! Especially for them, delivery within Ghent is for free. Picking up your order is also possible at the addresses below.  In case of a personal pick-up, no shipping costs will be charged. 

9.    EVERY PICTURE TELLS A (GHENTSOME) STORY


Pictures on our website may contain items that are not included in the price. Information about the items (e.g. sizes and materials) is always indicative and colour shades on the photo may differ slightly from actual colours.

10.  A GHENTSOME STYLE FITS LIKE YOUR BIGGEST SMILE


Walk through our Size Guide, remove uncertainty and find the right size for you! To assist you in your shopping experience, we have added Size Charts to the product description of items so you can quickly check which size you need. 
 

11.  CARE FOR YOUR CLOTHES AS IF THEY WERE YOUR BEST FRIENDS


Our Ghentsome clothing items feel at best when washed with similar colours in a cold wash (30°) and washed inside out. Avoid putting them in the tumble dryer, iron on a low temperature an avoid touching their sensitive parts. Always check the detailed wash instructions in our online catalogue.

12.  TIME TO CLOSE THIS GHENTSOME DEAL


Finally, when you reach the payment terms, your Ghentsome order is almost completed. Your Ghentsome journey can start soon! You can only pay electronically (via Bancontact, Visa, Mastercard or Paypal) immediately at the time of the actual order.  You will receive a confirmation by e-mail. (If you do not receive an e-mail within 2 hours, please contact us via hellothere@ghentsome.be). Until receipt of your parcel, our items remain the exclusive property of Ghentsome. However, your package is all yours (as well as the risk of loss or damage) from the actual moment of delivery.


GET IN TOUCH


We are happy to give you any information you may need to find your favourite Ghentsome product.


If you have specific questions about e.g. sizes, colour, availability, delivery time or delivery method, please contact our customer service via hellothere@ghentsome.be and we will be happy to help you. Ghentsome does whatever it takes to give you the best services at the best price and guarantee the best quality from a loyal implementation of our DNA. You can contact us in Dutch or in English.

We love to get in touch!

Sofie & Miguel
Partners in the business of being Ghentsome

Our company is registered on VOF Ghentsome – Peperstraat 39 – 9000 GENT
Distribution – VOF Ghentsome – Zevengemede 40 – 9000 GENT
BE 0740.840.765 - Email: 
hellothere@ghentsome.be

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© GHENTSOME VOF

PEPERSTRAAT 39 - 9000 GENT - hellothere@ghentsome.beBE0740.840.765